From Account, you can access all the information related to your order(s) and will have complete control to do the following:

• Track orders
• Edit your personal information like Name, Address, etc.
• Change password
• Explore new offers and perks in CENTRA tribe
• View CENTRA coin balance
• Manage returns/exchanges
• Check your order history

To register from your mobile, click the right-most icon (human icon) in the bottom dock. The Login page will open. Click the ‘Create One’ option below Login to create your account. You can also get the human icon from the sidebar menu. Click on the menu icon at the top left of our website. The sidebar will open. Click on the human icon at the bottom left.

If you are registering from a desktop or tablet, click on the human icon at the top right of our website to open the Login page.

No, you do not need an account to shop on Indocentra. However, we recommend that you register with us to take advantage of offers, discounts, and promotional store credits.

To reset your password in the Login page, please click on “Forgot your password?” option available. Enter the email address and the link to set a new password will be mailed to your registered Email ID.

To change password from your Account page, click on “Change Password” option available in the Menu.

You can contact us anytime via our support window from Monday to Saturday (11 am - 6 pm). We'd love to help you with your queries.

We are sorry you're facing hiccups while placing an order. We'd hate to inconvenience you further. Here are some options:

• Try using a different browser or device if possible
• Write to us from the support window or the contact widget available in the floating bot
• Reach out on WhatsApp from the floating bot
• Mail us

Our team will resolve your issues as soon as possible.

We take preorders on selected items. For non-preorder items, you can click on the 'Notify When Available' tab and we will notify you as soon as the product has been restocked. Also, do check out social media stories for updates on re-stock.

We do not take orders over the phone. The customer will have to place an order on www.indocentra.com by themselves.

Once your payment is authorized and your order is completed, you will receive an email from Indocentra confirming the order placement. You will be provided with the Order Number, details of the order, and the amount you have paid. You will also receive a WhatsApp message confirming your order.

Yes, you can get in touch with us at orders@indocentra.com and we will be able to help you out.

In case you have placed your order twice and would like to cancel one of the orders, please contact us immediately. We will cancel one of your orders and your refund will go back via the payment method you used when placing your order.

Once the order is placed, we ship your order through one of our various courier partners. All these partners are reputed logistic service providers. Once your order has been shipped, you will get an email and a WhatsApp message informing you of the details of the courier partner and an airway bill (AWB) number. You can track your shipment with this AWB number. Furthermore, we would also share the estimated delivery dates via WhatsApp and email.

Unfortunately, that is not possible at the moment. Since the system has already passed the mobile number and address to our warehouse to ready your product to be packed and shipped, you can email us at orders@indocentra.com to inform us about such a situation within 2 hours of placing your order. We will try our best to resolve this issue.

If the package is returned to us after an attempted delivery, or because of a wrong shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after a deduction of ₹150 for shipping.

The delivery time varies from city to city. Typically it takes 4-5 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 4-6 days. Some cities in South East India & J&K etc. may take a minimum of 5 to a maximum of 10 days. Due to unforeseen reasons, there might be delays in shipments and we would appreciate your patience. We are dedicated to trying our best to deliver your order as soon as possible.

To check the status of your order, log in to www.indocentra.com and go to the “Orders” section under “Account”. We will also email you when there is a status update on your order.

The orders are shipped within 2-4 working days. We strive our best to ship your order as soon as possible. For customized items, it will take additional days mentioned in the ‘Shipping’ tab under ‘More Information’ on the specific product page. For domestic orders, the delivery time is within 7 working days. For international orders, it takes about 7-10 days. In case of any exception, we will inform you.

Yes. We can deliver your shipment to India. We would need the complete shipping address along with a local contact number. If the delivery address is of a Hotel, we recommend you give us your local contact number which would be reachable at all times.

The possible reasons why you would have partially received the order are:

We might have shipped your items in two different shipments. The other would still be in transit.

OR

The stock for the remaining items was not available. In this case, you will receive a mail or WhatsApp message from our customer care informing you of the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation that you are not available on your mentioned phone number, an email will be sent to you informing the same. You can WhatsApp our customer care to get more clarity on your order status.

It is an unlikely event that you are missing an item from your order, probably due to your order being dispatched in separate parcels. If this is the case please check your emails, as we will update you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)

You can cancel your order before it is shipped. Once shipped, your order cannot be cancelled. To cancel your order you can mail your cancellation request from here.

Read the detailed Cancellation & Refund Policy.

A shipping charge of ₹150 applies to all domestic orders below ₹2,000. The charges will be waived for an order value of ₹2,000 or above.

Shipping charges for international orders will be calculated during checkout depending on the order value and the packaging dimensions of your order.

Indocentra uses reputed logistics provider/partner to deliver products to your doorsteps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you.

Once your order is placed, Indocentra assigns your order to one of our logistics partners. An SMS will be sent to your registered phone number with the details of the logistics partner along with the AWB#. You can track the order using the AWB# on their respective website 24 hours after your order is shipped out. All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real-time!

We understand that you can’t wait at home (or office - whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day. So, in case you have missed the order delivery, please write to us at orders@indocentra.com or WhatsApp us along with your order number and we will take care of it.

Few places are not covered for COD by our delivery partners (Especially for Union Territories). Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. We suggest you to make payment through Credit Card, Debit Card, or Net Banking.

Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post. This would be possible only for prepaid orders.

We have tied up with reputed courier companies. You will receive an email with your tracking details once we dispatched your order. You can track your order 24 hours after your order has been shipped.

No, our courier person will hand over the package to you to open only once the payment has been made. We recommend you avoid accepting any package if it has been tampered with.

If you think, you have received the product in bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at orders@indocentra.com mentioning your Order ID. We will ensure that a new replacement is issued to you at no additional cost.

Every order is shipped only to a single address. If you wish to ship products to different addresses, you can place multiple orders for each address separately. We would love to be able to solve that in the future with the advancement of technology.

Please WhatsApp us or email us at orders@indocentra.com.

There are no hidden charges. The prices shown against each product are the final prices inclusive of GST and you wouldn’t be asked to pay any more than that amount.

All credit card and debit card payments on Indocentra are processed through secure and trusted payment gateways.

Yes. You can make payment through the mobile site of Indocentra. The mobile site too uses trusted payment gateways which keep your card information secured and protected.

We understand that you might want to pay for an order in cash. That’s why we’ve got a very convenient option where you can pay (only by cash) at your doorstep before receiving the package.

When you place a Cash on Delivery order, we will send a verification mail and message on WhatsApp. Once you confirm your order, we will ship your order within 48 hours. In case of any delay, our team will contact you.

Our payment gateways are extremely secure and any payment that does not come to us through the gateway gets kicked back to your source bank account. Usually, this happens within a 24-hour window. You can contact your bank to know your payment status.

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes due to unforeseen reasons, the amount might be debited from your account but we have not received it yet. Do not worry, please mail us at team@indocentra.com and we'll sort it together.

If your payment fails, you retry the payment using a different payment method or you can complete the order with the COD option.

You can pay through Online Payment and Cash On Delivery. COD is available only in India.

Indocentra practices a simple and hassle-free Exchange & Return Policy. Customers have to raise a return request through our Return Request page. We do have a 'back to source’ refund policy and we offer credit notes as well. Shipping Charges, in all cases, are non-refundable.

No returns or exchanges will be acceptable if the return request is not raised within 7 days of receiving the product. If you want to return any one product from the combo or sale or from frequently bought together, the discount will be revoked.

Products bought during sale can only be refunded as a credit note and the product price will be issued. The credit note is valid for 1 year from the date of issuance.

If you have received a damaged/ defective/ incorrect/ incomplete order, kindly share a package opening video, and raise the issue within 48 hours of receiving the order. Please send us the order details and package opening video of the item on WhatsApp or mail us at returns@indocentra.com. We will ship a replacement for the item once the pickup is done.

Unfortunately, if you have to return or exchange an order, please do so within 7 days of delivery through our Return Request page. No return or exchange request will be accepted if the request is raised after 7 days.

Yes, the product will be picked up from your door step in case of a return or exchange.

Once we have initiated the process for a pick-up, our logistic partner will pick up the product from your doorstep. It takes us 5-7 days to get the shipment picked up. Please keep the items with tags intact. The pick-up person will go to your doorstep, check, and pack the product along with the return shipping label.

The return shipment is usually picked up within 3-5 days from the time the reverse pick-up has been arranged. You will be notified before the day of pick-up. In case of any delay in pick-ups, our team will get in touch with you.

If you want to cancel the reverse pick-up of your item, you can contact us. If the item is already picked up by the Logistics Service Provider from your doorstep, we would not be able to cancel the return. You will have to place a fresh order for the product.

When the below-mentioned criteria are not fulfilled, return or exchange is not possible.

• The return needs to be initiated within 7 days from the date of delivery.
• Item(s) of the order should not be used or damaged.
• Tags of the items should be intact and not removed.
• If the product is customized on your request.

For orders placed through Online Payment, refunds will be done through the payment gateway to the account/ card/ wallet from which the original payment was made. The refunds will happen within 3-4 working days after we receive the product. It typically takes 5-7 business days for refunds to reflect in your account which is completely dependent on your bank. The refund of COD orders will be issued as credit notes.

Refund will be processed within 3-4 working days after we receive the returned product from the courier team.

Commonly, our logistic partners pick up the product from your doorstep and return it to us. In extreme circumstances, you may be asked to send the products through a reliable courier if the reverse pickup facility is unavailable in your locality. A maximum amount of ₹150 would be reimbursed as a coupon code towards the shipping cost. If you choose to self-ship the product, kindly send the package to the address mentioned below.

Indocentra

60, Sanghati Pally, Municipality Road, Guskara, Purba Bardhaman (Burdwan), West Bengal 713128 India

Contact Number: +91-9064096636

Absolutely! We will provide a coupon code of ₹150 if you have self-shipped the product you returned to us.

In case you want to exchange any item from your order, you can raise an exchange request within 7 days of receiving the order through our Return Request page.

Once the product is picked up from your place, we will issue a Credit Note for the product price and you can use the credit note to place the order for any item of your choice. The Credit Note is valid for 1 year from the date of issuance.

We will issue a credit note for the item being returned to us, once it is picked up from you. You can use the credit note to place an order for another item of your choice as an exchange. The credit note is valid for 1 year from the date of issuance.

You can not exchange a product if

• If the product is customized for you.
• If the exchange request was raised after 7 days of receiving it.

Yes, sarees having fall done can be returned/ exchanged within the return/exchange period.

If unfortunately, you have to cancel an order, please do so before your order is shipped. If you cancel your order before your product has been shipped, we will refund the entire amount.

If you have received the product and you do not like it, the same can be returned within 7 days of receiving your order. The shipping, customs, and any other additional charges for sending the product back have to be borne by the customer. We will refund the amount via direct bank transfer or credit note which can be used later. The amount refunded to you would be only for the products. Shipping charges are non-refundable.

Once we have received the products a quality check will be done by our team. Please make sure that the original product tag is intact when you courier it back to us.

If you receive any defective product, contact us immediately by emailing us at returns@indocentra.com with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of that defective product after investigation, no replacement would be sent.

We do not have an exchange policy for international customers. If it is a special case we would discuss it over email and find a way out to solve your problem.