No, you can shop as a guest. However, having an account gives you access to exclusive benefits like faster checkout, order tracking, promotional offers, store credits, and easy management of returns/exchanges.

Click the human icon (on mobile: bottom dock/sidebar, on desktop: top-right corner). Fill in the required details, and your account will be created instantly.

• Track current and past orders
• Update shipping and billing information
• Manage saved addresses
• Redeem and view store credits
• Initiate return/exchange requests
• Save wishlists
• Explore exclusive offers

Yes, you can request account deletion by emailing privacy@indocentra.com. Once deleted, all data is removed, except what is legally required to be retained.

You’ll receive an order confirmation email and WhatsApp/SMS with your Order ID, item details, and payment summary.

Yes. Share a screenshot of the desired product on WhatsApp, and our team will guide you through the payment and order confirmation.

Yes, email orders@indocentra.com with your Order ID within 2 hours of placing the order. We’ll try to accommodate it before dispatch.

Address changes can be made within 2 hours of placing the order by emailing orders@indocentra.com. Once dispatched, address changes are not possible.

Contact us immediately with your Order ID(s). We’ll cancel the duplicate and process your refund.

Yes, you can cancel your order before the order is dispatched. Once dispatched, cancellations are not possible. For customized products, cancellations are accepted only within 2 hours of placing the order.

Domestic Orders (India): Free shipping above ₹3,000; otherwise ₹150.
International Orders: Charges vary based on weight and destination, calculated at checkout.

Domestic orders:3–7 business days

International orders:10–15 business days

Customized/handcrafted products:10–15 additional days for dispatch

Yes, Indocentra ships to over 220+ destinations worldwide.

You’ll receive a tracking link via email/WhatsApp once your parcel is dispatched. You can also track it under “Orders” in your Indocentra account.

Do not accept the package. Record a video, take photos, and email orders@indocentra.com with your Order ID within 24 hours.

Our courier will attempt delivery three times. If the parcel is returned to us, a refund will be issued after deducting ₹150 (domestic shipping fee).

Yes, COD is available for Indian orders below ₹2,000. For international orders, we accept only prepaid payments.

Returns are accepted within 7 days of delivery if the product is unused, unwashed, with tags intact, and accompanied by an unboxing video.

• Customized/altered products
• Pre-stitched sarees
• CENTRA Backyard collection
• Final clearance sale items
• Complimentary/free products

Submit a return request via email returns@indocentra.com, including your Order ID and the unboxing video.

For defective/damaged products, Indocentra reimburses up to ₹150.
For other returns, the customer bears reverse shipping charges.

Refunds are processed within 7–10 business days after inspection. COD refunds are issued as store credit. Prepaid refunds go back to the original payment method.

Yes, exchanges are allowed within 7 days of delivery. Items must be unused, with tags intact, and returned with the original packaging.

Once the exchange is approved:

• If the replacement is higher in value, you can pay the difference.
• If it is lower in value, the balance will be credited to your Indocentra account.

Currently, international customers can only return items for a refund and place a new order. Direct exchanges are not available.

• UPI & Net Banking
• Debit/Credit Cards (Visa, Mastercard, American Express)
• E-wallets
• COD (India only, up to ₹2,000)

Yes. All transactions are processed through PCI-compliant secure gateways with encryption for safety.

It may be due to insufficient funds, incorrect details, or bank restrictions. Try another method or contact your bank.

Sometimes banks delay confirmation. Email us at payment@indocentra.com with your transaction details, and we’ll assist you.

No. Prices displayed are inclusive of GST. However, international customers must bear customs duties and import taxes as per their country’s laws.